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  • Program Manager

    Job Locations US-FL-Orlando
    Posted Date 2 months ago(8/26/2019 3:11 PM)
    Job ID
    # of Openings
    Program Team
  • Job Description

    Provides strategic direction and progressive leadership onsite at a global entertainment customer managing the overall operations of the contingent workforce program.



    • Manages the day to day activities and delivery of the contingent workforce program from requisition intake, candidate screening, interview, hire and ongoing performance
    • Manage suppliers and identifies new  suppliers when needed to support the program
    • Hires and manages the team that works directly with the hiring managers and the suppliers in the fulfillment of requisitions  
    • Builds a cohesive team of service delivery staff dedicated to ongoing improvement of business operations
    • Ensures the onsite team maintains a consistent focus on customer service; provides guidance and support in the retention of profitable business; builds relationships at with hiring managers, suppliers and any user of the program.
    • Directs and participates in regular account reviews; provides feedback on strengthening key competencies, improving service delivery; attracting high caliber service staff; containing operating expenses and managing within budget.
    • Participates in quarterly performance reviews with key accounts; ensures performance meets agreed service levels; implements any appropriate follow-up actions.
    • Runs reports to ensure key metrics are met and provide correct action plan to improve performance


    Management Responsibilities


    • Analyzes operational and financial performance indicators and monitors trends to ensure service delivery meets agreed levels.
    • Manages the recruitment, selection, orientation, development and retention of high caliber staff.
    • Sets performance objectives, provides ongoing training, coaching/counseling and supervision of operations personnel, conducts periodic performance reviews; takes corrective actions as appropriate; manages compensation adjustments.



    General Responsibilities


    • Identifies needs for expansion of existing service delivery technology and development of new technology solutions. Participates with corporate resources in defining requirements, designing functionality, implementing new technology, etc.
    • Participates in the development of the annual strategic business plan and budget; monitors progress against business objectives throughout the year. 
    • Evaluates industry/business trends for potential impact on the organization; identifies key business opportunities and potential threats to the organization.
    • Identifies opportunities for establishing relationships with complimentary business partners in the pursuit of new business. Develops and manages such relationships in the best interests of the company.
    • Identifies opportunities for new service offerings and/or extensions of existing service offerings to support continued expansion of the business.
    • Carries out all responsibilities in an honest, ethical and professional manner.



    In accordance with applicable organizational policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: 

    Interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 


    Supervises: (direct reports may include the following positions)

    • Resource Managers
    • On-boarding Specialists



    • 5+ years in the temporary staffing, MSP, VMS industry as a branch manager, onsite manager , regional  manager or similar role
    • Strong understanding of staffing industry and demonstrated knowledge/capabilities in the areas of financial analysis, human resources/administration, legal, ethical and compliance practices, marketing/business development, sales and workers compensation.
    • Demonstrated success in service delivery and operations management in a MSP/Contingent workforce environment.




    • Ability to establish strong interpersonal business relationships fostering confidence and trust
    • Ability to be an effective leader of complex service delivery teams
    • Build and foster strong team relationships
    • Ability to think strategically, synthesize business/financial data and develop innovative solutions
    • Excellent planning, organizing and leadership/supervisory skills
    • Excellent verbal, written, sales and executive presentation skills
    • Strong customer, entrepreneurial and results orientation; willingness to take prudent risks
    • Ability to interact effectively at all levels and across diverse cultures
    • Ability to facilitate progressive change
    • Ability to work successfully in a loosely-structured, fast-paced and rapidly-changing business environment
    • Ability to adapt as the external environment and organization evolves


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